There are two common scenarios:
1. It has not yet been paid for. We have a 100% delivery guarantee for all orders - as long as they are paid in full. Customers have the option of paying in full at the time of sale or dividing the balance due into payments - whichever they prefer. After payments clear the bank, a zero-balance triggers our warehouse to ship the order to the customer.
2. The scheduled delivery date has not yet been reached. It is common for orders to be personally delivered by the student dealer at the end of summer. If a customer prefers to receive their order sooner, they can have the products shipped to their home instead. Direct-shipment requires a zero-balance.
Customers can check the status of their orders, make payments or adjustments, or check a balance due at anytime by contacting our Customer Care Center at [email protected]
or at 888-551-5901
from 8:30am-4:30pm (CST) Mon-Fri.